As a Swiss online coffee supplier, we offer a reliable shipping option with Swiss Post. Thanks to its extensive network, you can conveniently pick up your package at a postal location if you’re not at home.
In many cases, access issues with our online shop are caused by incorrect browser settings. We recommend clearing the cookies in your browser to resolve the issue. If this step does not yield the desired result, please contact our customer service for further assistance. We are always committed to providing you with the best possible service.
If you’ve forgotten your password, please follow these steps to reset it: On the login page, click the "Forgot my password" link. Enter your email address in the designated field. Check your inbox for an email with further instructions on resetting your password. If you don’t receive an email, please check your spam folder as well. Follow the link or instructions in the email to create a new, secure password. If you encounter any issues or no longer have access to your email account, please contact our customer support for further assistance.
With each of your orders, you automatically earn bonus points – you receive one point for every Swiss franc spent. A customer account is required to view and redeem your collected points. You can apply these bonus points as a discount directly in the shopping cart, and each product shows how much discount you can receive.
Yes, you are welcome to visit us in 8114 Dänikon ZH to personally inspect items from our online assortment. Our team is available on-site to provide detailed advice and discuss the advantages and disadvantages of various products. If you have questions about scheduling a visit, please contact our customer service – we are happy to assist.
At Espressa, we take the protection and security of your personal data very seriously. We employ the highest security standards for storing and processing your data, including:
- Encryption technologies: All personal data you provide is protected with advanced encryption to ensure it cannot be read by unauthorized parties during transmission.
- Secure servers: Your data is stored on secure servers, which are regularly maintained and monitored to avoid any security vulnerabilities.
- Restricted access: Only authorized personnel have access to your personal data, and all employees are trained to uphold confidentiality.
- Privacy policies: Espressa strictly adheres to data protection regulations and laws, ensuring transparency and control over your data.
- Regular audits: We conduct regular security audits and reviews to constantly enhance our security protocols.
If you have questions or concerns about data security, please don’t hesitate to contact us. For more information, please review our privacy policy or reach out to our customer service.
Yes, you can choose any delivery address for your orders. However, please note that if the delivery address differs from the invoice recipient, the option to pay by invoice may not be available. This is because we cannot automatically verify a different address. If you would like the convenience of paying by invoice with different addresses in the future, we offer to manually store your address and customer details in our system. Please contact our customer service, who will be happy to assist you.
Delivery time varies depending on the shipping method and destination. Generally, it takes between 1–3 business days if items are sufficiently in stock. We reserve the right to automatically make partial deliveries if not all items are immediately available.
If you're not home when the delivery arrives, the delivery agent will leave a notification. You then have the option to schedule a new delivery or pick up the package at the nearest postal office. We provide your tracking number to the postal service so the delivery date will be visible in the postal app.
Espressa.ch delivers exclusively within Switzerland and Liechtenstein. Unfortunately, we do not currently offer international shipping.
We apologize, but due to the unpredictable processes of external delivery services, we cannot schedule delivery for a specific time. We appreciate your understanding. However, you do have the option to partially control the shipment.
Currently, we do not offer an option to select pickup through the online shop. However, you can pick up your order directly at our warehouse in 8114 Dänikon, Birchwiesstrasse 4, after scheduling it by phone.
No, registration is not mandatory. You can also order as a guest. However, we require certain information to process your order and issue an invoice. A customer account offers advantages, such as simplified order processing for future purchases, so we recommend creating one. For business customers, we suggest setting up a customer account directly.
Yes, we offer a 14-day return policy. The customer is responsible for the return shipping costs. We only accept items that are unused and in their original packaging. Please register the return using our link. After inspecting the condition of the goods, we will refund the purchase price. If you use the Espressa.ch return label, a fee of CHF 9.90 will be deducted from your refund. For food products, if the packaging has already been opened, the return may be denied upon inspection.
In most cases, we refund the amount to the payment method used at the time of purchase. For example, if you paid with PayPal, the refund will be processed directly to your PayPal account. In some exceptional cases, we may issue the refund via e-banking. Please note that the refund process may take up to 2 weeks.
We’re sorry that your purchase on account was declined. This can happen for various reasons. We may have been unable to verify your address, especially if you recently moved or have relocated to Switzerland from abroad. Another possible reason is that you’ve reached your credit limit, which is CHF 500.00 for private customers and CHF 1000.00 for business customers. In some cases, a mismatch between billing and shipping addresses may also cause an issue. If you believe there has been an error, please contact our customer service